Style Etoile Boutique
The Shops at Congressional Village
1701-B9 Rockville Pike
Rockville, MD 20852
tel. (301) 770-4218 fax (301) 770-4219
Returns & Exchanges
- Merchandise should be returned within 14 days with original proof of purchase.
- Merchandise MUST NOT be washed, worn, damaged, or altered.
- Merchandise must be returned with appropriate packaging and tags.
- Beachwear, accessories, and lingerie are a FINAL SALE.
- Footwear must be unworn. Include the box in its original condition, and include duster bags.
- The item will not be returned if it was discounted as part of a special sale and/or order.
- All sale items are a FINAL SALE and are not refundable.
- PLEASE NOTE: Shipping and handling charges are not refundable.
- Make sure your return meets the policy previously stated.
- Make sure the item does not fall under the swimwear and accessories category (jewelry, belts, hats, scarves, handbags and bathing suits).
- Repackage your return securely in the same box or in a box comparable to the one you received your item in.
- Please include a copy of the receipt.
- You must determine whether you want a return/exchange on the receipt included in the package.
- Please keep the RETURN TRACKING NUMBER from the package you are returning to ensure the package is returned to us. We do not take responsibility for packages that we do not ship ourselves.
- Please ship your return package to:
Attention: Distribution Center- Return
1701 B-9 Rockville Pike
Rockville, MD 20852
Returns & Processing Time:
Shipping & Handling
Our goal is to process and ship your order within 2-5 business days of receipt. For items that are on a wish list or not yet at our Distribution Center, please allow 2-3 weeks for the item to be processed and shipped. A tracking number will be provided and emailed to you when your order ships. This tracking number will allow you access to the status of your delivery on www.UPS.com.
If you need further assistance on the status of your order, please contact 1(800)-833-9943. Please note that while UPS is always fast and reliable, the arrival time is not always guaranteed. However, if you need a guaranteed arrival time, you may purchase Next Day Air at an additional charge.
Our distribution center will be closed on the following dates:
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)